Terms of service

Last updated: 6 November 2026

OVERVIEW
Welcome to Southern Pet Traders. The terms "we", "us" and "our" refer to Southern Pet Traders. We operate this store and website, including all related information, content, features, tools, products and services (the "Services"). Southern Pet Traders is powered by Shopify, which enables us to provide the Services to you.
These terms, together with the policies referred to in them (these "Terms"), describe your rights and responsibilities when you use the Services. By visiting, interacting with or using our Services, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use the Services.
Nothing in these Terms limits or excludes any right you have under the Consumer Protection Act 68 of 2008 (CPA) or the Electronic Communications and Transactions Act 25 of 2002 (ECTA) that cannot lawfully be limited or excluded.

SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms, you confirm that you are at least 18 years old, or that you are using the Services with the consent of a parent or guardian. You may be asked for information such as your email address and billing, payment and delivery details. You confirm that the information you give us is correct, current and complete.
You are responsible for keeping your account login details secure and for all activity on your account. You may not transfer, sell or assign your account to anyone else.

SECTION 2 - OUR PRODUCTS
We try to describe and show our products accurately. Colours and appearance may look slightly different on your screen, depending on your device and settings. Product specifications come from the manufacturers. If you need help choosing the right size or product for your pet, please contact us before you order.
We may change product descriptions, discontinue products, or limit the quantities we sell to any person or region.

SECTION 3 - ORDERS
When you place an order, you are making an offer to buy. Your order is accepted when we confirm it and have received your payment. If we cannot accept or fulfil an order, we will contact you using the details you gave us and refund any payment in full.
Returns, refunds and faulty items are handled under our Refund Policy, which includes your 7-day cooling-off right under ECTA section 44 and your 6-month guarantee under CPA section 56.
If you are a retailer buying to resell, please contact us about a trade account.

SECTION 4 - PRICES AND PAYMENT
All prices are in South African Rand (ZAR) and include VAT. Delivery charges are shown at checkout before you pay. Prices and promotions may change without notice, but you pay the price shown when you place your order. Promotions may have their own terms; if those terms conflict with these Terms, the promotion terms apply.
Payments are processed securely by our payment providers. You confirm that you are authorised to use the payment method you choose.

SECTION 5 - DELIVERY
We deliver within South Africa by courier. Standard delivery costs R80 per order and is free on orders of R1 500 or more; express delivery costs R120. We aim to dispatch orders within 1–3 business days. Delivery times are estimates. If we cannot deliver your order within 30 days of accepting it, you may cancel it and we will refund you in full. Goods remain our responsibility until they are delivered to you. More details are in our Shipping Policy.

SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including trademarks, brands, text, images, graphics, product reviews, video and audio, and the way they are arranged, are owned by Southern Pet Traders, its affiliates or licensors. They are protected by South African and international intellectual property laws. You may use the Services for your personal, non-commercial use only. You may not copy, distribute, modify, republish or download any material from the Services without our prior written consent.
Shopify's name, logo and related marks are trademarks of Shopify. All other names, logos and marks on the Services belong to their respective owners.

SECTION 7 - OPTIONAL TOOLS
We may give you access to tools provided by third parties, which we do not monitor or control. These are provided "as is" and "as available". If you use them, you do so at your own discretion and should check the third party's terms. New features we add to the Services are also covered by these Terms.

SECTION 8 - THIRD-PARTY LINKS
The Services may contain links to websites run by third parties. We are not responsible for their content, products or practices. Please review their policies before you use them.

SECTION 9 - RELATIONSHIP WITH SHOPIFY
Southern Pet Traders is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Southern Pet Traders. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Southern Pet Traders, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Southern Pet Traders.

SECTION 10 - PRIVACY
We handle your personal information in line with the Protection of Personal Information Act (POPIA) and our Privacy Policy. Some personal information may also be processed by Shopify under Shopify's Privacy Policy. Because the Services are hosted by Shopify, information you submit may be transferred to and stored with Shopify and its service providers, some of whom may be outside South Africa.

SECTION 11 - FEEDBACK AND REVIEWS
If you send us ideas or suggestions, or post a review ("Feedback"), you allow us to use, publish and display that Feedback to run and promote the Services, at no cost. You confirm that your Feedback is your own, is honest, and does not break any law or anyone else's rights. We may remove Feedback that is unlawful, offensive or misleading.

SECTION 12 - ERRORS
Sometimes information on the Services may contain errors in descriptions, pricing, availability or delivery times. We may correct these at any time. If an obvious pricing error affects your order, we will contact you before dispatch. You can then go ahead at the correct price or cancel for a full refund.

SECTION 13 - PROHIBITED USES
You may use the Services for lawful purposes only. You may not use them to break any law; to infringe our or anyone else's rights; to harass or harm anyone; to send false information, spam or malicious code; to impersonate anyone; to collect other people's personal information; to interfere with the security of the Services; or to use robots, scrapers, data-extraction tools or automated means, including AI agents, to access the Services except as allowed in Section 14. We may suspend or close an account that breaks these Terms.

SECTION 14 - AGENTS
14.1 This section ("Agent Terms") applies if you use, allow, enable or cause the deployment of an Agent to access, use or interact with any Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity without direct supervision.
14.2 No Agent may access, use or interact with the Services unless, at all times, it identifies itself and operates in strict accordance with section 14.4. No Agent may access, use or interact with the Services if we have asked it not to.
14.3 We may limit, including by technical measures, whether and how any Agent accesses, uses and interacts with the Services.
14.4 Agents must: (i) in all HTTP/HTTPS requests, identify that the request is from an Agent and give the name of the Agent in the request's user agent string in the form "Agent/" followed by the agent's name; (ii) not conceal or obscure that any access, use or interaction is from an Agent, for example by mimicking human behaviour or completing or circumventing CAPTCHAs or other measures intended to tell computers and humans apart; (iii) respond truthfully to any question or prompt asking whether interactions come from a human or a computer; and (iv) not circumvent or avoid any measure intended to block, limit, modify or control whether and how Agents access, use or interact with the Services.

SECTION 15 - TERMINATION
We may end your access to the Services at any time. You remain liable for any amounts owed up to that date. Sections that by their nature should continue, such as Intellectual Property, Feedback, Limitation of Liability and Governing Law, continue to apply.

SECTION 16 - DISCLAIMER
Information on the Services, including buying guides and FAQs, is general information to help you choose products. It is not a substitute for the manufacturer's instructions. To the extent the law allows, the Services are provided "as is" and "as available", and we do not guarantee that they will be uninterrupted or error-free. This does not affect the quality, safety and 6-month guarantee rights you have for goods under the CPA.

SECTION 17 - LIMITATION OF LIABILITY
To the extent permitted by law, neither Southern Pet Traders nor Shopify, nor their directors, employees, agents or service providers, will be liable for any indirect, incidental, special or consequential loss arising from your use of the Services or any product. Examples include loss of profit or damage to other property, where the product was not used according to its instructions or was used without supervision. Nothing in these Terms excludes liability for loss caused by our gross negligence or wilful misconduct, or any liability that cannot be excluded under the CPA.

SECTION 18 - INDEMNITY
To the extent permitted by law, you agree to indemnify Southern Pet Traders and Shopify against third-party claims arising from your breach of these Terms or your breach of any law or anyone else's rights.

SECTION 19 - SEVERABILITY
If any part of these Terms is found to be unlawful or unenforceable, that part is removed to the extent necessary and the rest of these Terms remains in force.

SECTION 20 - WAIVER AND ENTIRE AGREEMENT
If we do not enforce any part of these Terms, that does not waive our right to do so later. These Terms and the policies referred to in them are the entire agreement between you and us about the Services.

SECTION 21 - ASSIGNMENT
You may not transfer your rights or obligations under these Terms without our written consent. We may transfer ours, provided your rights under these Terms are not reduced.

SECTION 22 - GOVERNING LAW
These Terms are governed by the laws of the Republic of South Africa, and the South African courts have jurisdiction.

SECTION 23 - HEADINGS
Headings are for convenience only and do not affect the meaning of these Terms.

SECTION 24 - CHANGES TO THESE TERMS
You can always read the current version of these Terms on this page. We may update them from time to time. Changes apply to orders placed after the updated Terms are published.

SECTION 25 - CONTACT INFORMATION
Southern Pet Traders
Cnr Sunbeam and Barolong Street, Icon Industrial Park, Sunderland Ridge, Centurion, 0157
Phone: 012 327 1301
Email: info@southernpets.co.za