Shipping policy
Last updated: 6 November 2026
Where we deliver
We deliver anywhere in South Africa by courier, door to door. We do not currently ship outside South Africa. If you are a pet shop in a neighbouring country, please contact us about a trade order.
Delivery costs
- Standard delivery: R80 per order
- Free standard delivery on orders of R1 500 or more
- Express delivery: R120 per order
The delivery cost is shown at checkout before you pay. All prices include VAT.
Delivery times
We aim to dispatch orders within 1–3 business days of payment. Once dispatched, most main centres receive their parcel in 2–4 business days, and outlying and rural areas in 3–7 business days. Express orders are prioritised. Orders placed on weekends or public holidays are processed on the next business day. Delivery times are estimates; if we cannot deliver within 30 days of accepting your order, you may cancel and we will refund you in full.
Tracking
When your order ships, you will receive an email with your tracking number and a link to follow your parcel.
Receiving your parcel
- Please give a full street address and a phone number the courier can reach you on. We cannot deliver to PO boxes.
- Check your parcel when it arrives. If it is damaged or something is missing, let us know as soon as possible, ideally within 48 hours, with photos. We will put it right at no cost to you.
- Goods remain our responsibility until they are delivered to you.
Collections
Our warehouse is not a shop, so we are not set up for walk-in customers. Online orders are delivered by courier. Trade customers can arrange collection with us in advance.
Questions
Email info@southernpets.co.za or call 012 327 1301.